Privacy Policy

Last Updated: October 2, 2026

At Scentora, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

By using the Scentora website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect certain information, including:

• Full name

• Phone number

• Email address

• Billing and shipping address

• Order and purchase details

• Payment-related information

• Device and browser information

• IP address

• Website activity and browsing information

• Any information you voluntarily provide when contacting our customer support team

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

Scentora may use your information to:

• Process and fulfill your orders

• Deliver your purchases

• Confirm and communicate order details

• Process payments and refunds

• Provide customer support

• Handle returns and exchanges

• Improve our website, products, and services

• Send important updates regarding your orders

• Send promotional offers, discounts, and marketing communications where permitted

• Prevent fraud, unauthorized transactions, and misuse of our website

• Comply with applicable legal and regulatory requirements

3. Payment Information

Payments may be processed through third-party payment providers or financial institutions.

Scentora does not intentionally store complete payment card details on its own systems where payment processing is handled by a third-party payment provider.

Payment providers may collect and process payment information according to their own privacy policies and terms.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember your preferences

• Keep items in your shopping cart

• Understand how visitors use our website

• Improve website performance

• Provide relevant advertising and marketing

• Analyze website traffic

You can adjust or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Sharing Your Information

Scentora does not sell or rent your personal information.

We may share necessary information with trusted third parties when required to operate our business, including:

• Delivery and courier companies

• Payment processors

• Website hosting and technology providers

• Analytics and marketing service providers

• Customer support or business service providers

• Government authorities or legal institutions when legally required

Third parties are expected to handle personal information appropriately and only for legitimate business or legal purposes.

6. Marketing Communications

If you provide your contact information, Scentora may send you promotional communications about:

• New fragrance launches

• Special offers

• Discounts

• Seasonal campaigns

• Product updates

You may unsubscribe from promotional emails or marketing communications at any time by using the unsubscribe option provided in the communication or contacting us directly.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfill orders and provide our services

• Maintain business and transaction records

• Resolve disputes

• Prevent fraud

• Meet legal, accounting, and regulatory obligations

When information is no longer required, we may securely delete or anonymize it where appropriate.

9. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

Scentora is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

10. Children's Privacy

Scentora's website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate steps to remove the information where applicable.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to information we hold about you

• Request correction of inaccurate information

• Request deletion of certain information

• Withdraw consent where processing is based on consent

• Opt out of certain marketing communications

• Ask questions about how your information is used

Requests may be subject to applicable legal and operational requirements.

12. Changes to This Privacy Policy

Scentora may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

Any updated version will be posted on this page with a revised Last Updated date.

We encourage customers to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Scentora handles your information, please contact us through the customer support details provided on our website.

Scentora
Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Business Address]

By using the Scentora website, you acknowledge that you have read and understood this Privacy Policy.